Jaką umiejętnością wykazuje się sekretarka firmy w poniższych dialogach – sytuacyjnych. Wybierz z listy poniżej. Jedna z umiejętności jest zbędna.
1. A: Shonagh Clark speaking.
B: Hello, I’m phoning you about your letter of 12th June.
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2. A: Could I have the Sales Department, please?
B: One moment, please. Just putting you through.
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3. A: Could I just check that? You need 50 units by Friday, and Mr. Johansson can contact you on 987 678 54534.
B: Yes, that’s correct.
A: Right, I’ll give him the message as soon as he comes.
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taking messages correctly, answering correspondence by phone,transferring a call,placing calls on hold,
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